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FAQ

Who is Trollbeadsnow.com?
Cartwright Jewelers has been offering exceptional customer service since 1933. This family owned and operated business is trying a new venture by offering the very popular Trollbeads for sale online. Cartwright Jewelers has been very successful with the in store sales of Trollbeads and we will assure you the same prompt and courteous customer service as you shop on our online store. Learn more about Cartwright Jewelers at www.cartwrightjewelers.com
Are you an authorized Trollbeads dealer?
Cartwright Jewelers and TrollbeadsNow.com is an authorized Platinum Dealer of Trollbeads. Our contact information can be found on the www.TrollbeadsCanada.com website under "store locator". We are the only Platinum level dealer in Canada.
What is your Privacy Policy?
Thank you for visiting TrollBeadsNow.com. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.
Collection of Information: We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking Technology: The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information: We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security: Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information: If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below: By Email: info@trollbeadsnow.com By Phone: 604-526-3011
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
What are Trollbeads?
Trollbeads is unique jewelry. Each bead has its own little history, taking its inspiration from mythology, astrology, fairy tales, fauna, flora, cultural diversity, and last but certainly not least, in the familiar things of everyday living.
What is most distinctive about Trollbeads, apart from the original design, is the use and combination of fascinating materials. The beads are made from the highest quality raw materials including sterling silver, 18 karat gold, Italian Murano glass, natural pearls and precious stones.
The original models are typically created in hard modeling wax cast and finished in metal. Some models are then set with stones. And other models are created directly in molten, red-hot glass.
The concept of Trollbeads charms was developed over the past 30 years. Today, eighteen Danish and internationally renowned jewelry designers create the beads. There are more than 200 different models. The full collection can always be viewed at www.trollbeadscanada.com
Tell your own story create your own jewelry.
The many different symbols, flowers, animals, zodiac signs, colors and materials offer you endless variations and combinations, making the jewelry both unique and personal. You can start with just one bead or be bold and begin with a collection. The beads can be worn on a silver or gold chain as a bracelet or necklace.
Create your own charm over time wish for Trollbeads, it gives others the opportunity to be part of your story.
Trollbeads have won international artistic recognition and have recently been exhibited at Sculpture Objects & Functional Art in Chicago and New York.
What are retired beads and can I order them?
Retired beads are just that, retired and no longer available through The Trendy Group. You can search online as they are collector's items and some can still be found from time to time. Good luck searching.
Please explain how the Trollbeads concept works??
Each bead, in the Trollbeads collection, tells a unique story. You can design your bracelet by selecting beads that have special meaning for you, and in that way create your own personal story. First select the proper bracelet size. Then visit our pricelist pages and click on the individual beads to find the ones that you like. A full bracelet can hold between 16 and 18 beads.
How do I determine the proper bracelet size?
When measuring for bracelets, measure tightly where your wrist is broadest and add 2 cm or about 1 inch. This will allow enough slack to add beads and fill your bracelet.
How does the Trollbeads bracelet work?
The bracelet comes standard with a no clasp. Look through our list of clasps and find the one you like best. Remember the bracelet length in the catalogue includes the length of the clasp
How do I clean my Trollbeads?
We recommend that you clean your beads with a silver polishing cloth. Do not use any cleaning solution that will remove the oxidation of the beads or bracelets, such as liquid silver polish.
Do other beads, such as Pandora or Chamilia, fit on my bracelet?
You can add Pandora and Chamilia beads to your Trollbead bracelet, but you cannot put Trollbeads on Pandora or Chamilia.
Is my credit card information secure??
Trollbeadsnow.com uses PayPal to accept all major credit cards. PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction.
Does Trollbeadsnow.com ship to the US?
Yes, please view our Shipping Policies page for more details. http://www.trollbeadsnow.com/delivery
Backorder Policy?
Sometimes a bead is so popular that it becomes unavailable for order from our supplier for a short period of time. This means the item is on Back Order. If you order a bead that is on back order you will be informed of this information via email as soon as possible. We will then give you an option to either hold the entire order until the back ordered beads are available or ship out the beads that are available right away and ship the back ordered beads separately at an additional shipping charge of $8.00 CAD. Your first partial shipment will be shipped for free providing the entire initial order is over $99.
Do you have a Blog?
Yes, we do! Check out our Blog at www.trollbeadsnow.blogspot.com. Here you can view latest updates and add your comments. Canadian Trollies keep updated on what's happening with Trollbeads in Canada!